Holiday Shipping & Handling
We are in full swing of the holiday season here at Lindsay Letters! With that, our usual processing and handling timelines are shelved until the new year. For the rest of 2015, here's what you can expect!
• We do not include prices on our packing slips, so if your purchase is being shipped as a gift, no worries!
• Canvases will be shipped via Fed Ex. (No signature required). Look in the package thoroughly – we've included a little gift just for you!
• All other products will be shipped via USPS.
No. 1: For Christmas Delivery, you need to place your order by midnight CST on Monday, December 14th. After that, we suggest purchasing printables and e-gift cards if you need your gift by Christmas. Once all orders through the 14th are fulfilled, we will be closing up shop until the new year. You're welcome to continue to order (please do!) but note that all orders will be processed on January 11th.
No. 2: Simply put, the post office is crazy this time of year. Bless them. All that to say... if you order on or before the 14th, you *should* receive your domestic shipping order in time for Christmas. However, once the package leaves our facility, there is nothing we can do to expedite the service for a package. Once an order ships, you will receive an email with tracking info*. This is the only information we have. If an order seems to be held up at the post office, unfortunately, there is nothing more we can do. (We'll be crossing our fingers along with you!) *This excludes canvas orders, which will be shipped Fex Ex. If you need a tracking number for your canvas, please email Mindy at firstname.lastname@example.org.
No. 3: We are unable to assist in tracking packages after December 21st. We apologize for any possible inconvenience. In order to avoid cutting it too close, we encourage you to order early and everyone will be happy!
At this time, we only ship to the U.S. and Canada.
We take pride in carefully packaging each order. Once the package leaves our shop, we are unable to control how it is handled by the post office and sometimes accidents happen. If you received an item that is damaged or lost in the mail, please notify us as soon as you can – we're happy to replace the product. We double and triple check each order before it leaves our shop, but if you receive something that is less than perfect on our end (the wrong print, for example, or a flaw in the paper), we'll happily send you a new one at no cost. (In events like these, any photos and additional info will help us greatly in our own quality control efforts!) **Note, our office will be closed and unable to assist in any package-tracking or replacement shipments after December 21st.