a note about our shipping:

To best serve you, our products will be shipping to you from several different locations, and possibly in several different shipments. We fulfill print and stationery orders in house, our canvases and framed pieces come directly from our canvas and frame manufacturing artists, and our mugs and home goods are shipped directly from our fulfillment partner. This way of shipping means that you will receive your products as safely and as soon as possible. You will receive a separate tracking email with each shipment so you can keep an eye on it's whereabouts and know when to expect it. Also please note that some items will ship faster than others – for instance, in-stock mugs will generally ship within 2 business days and canvases, due to their custom nature, will take about a week to be created just for you before it ships. 

shipping times for canvases:

Each canvas is created custom just for you! Please allow 5 business days* before your canvas ships via Fed Ex. Once your canvases enters production, the status of your order in your account will show as "fulfilled." As soon as possible after your order ships, we will update the tracking information, which you will receive in the form of a link via automated email. Thanks so much for your patience while we create something beautiful for you!  

shipping times for art prints and non-canvas items:

New – F A S T E R  S H I P P I N G ! ! ! Unless it is noted as a backordered item, your order will leave our shop within 3 business days* of placing your order. You'll be notified via email with a shipping notice and USPS tracking #. Kindly allow some time after your tracking number is generated and sent to you before the tracking info displays as valid. (It just takes some time for the post office to scan packages into their system).


We take pride in carefully packaging each order. Once the package leaves our shop, we are unable to control how it is handled by the post office and sometimes accidents happen. If you received an item that is damaged or lost in the mail, please notify us as soon as you can – we're happy to replace the product. We double and triple check each order before it leaves our shop, but if you receive something that is less than perfect on our end (the wrong print, for example, or a flaw in the paper), we'll happily send you a new one at no cost. (In events like these, any photos and additional info will help us greatly in our own quality control efforts!) 

returns & exchanges:

Returns: Because each canvas is custom made just for you, we are unable to accept returns on canvases, even for other shop merchandise/store credit.
Exchanges: We are happy to issue exchanges on canvases within one week of receiving your order. You are responsible for paying for the additional $14.95 shipping of the replacement canvas. To begin the exchange process, please click here. At checkout, please check the gift note box – this will provide you with a space to write notes. In the note box, please include your original order number as well as the exact specifics (color, size, frame choice) of the replacement canvas you would like. You are not required to ship back the original canvas you received, but we do require photo proof that you have destroyed the original merchandise. The easiest way to do that is to cut a large square out of the center of the canvas and send a photo to shop{at}lindsayletters{dot}com. We hope you love your new canvas!

We are happy to issue a return/exchange on any product other than canvases. We will begin to process the request once we have received your merchandise back to our shop.

With any return or exchange email request, please be sure to include your order number. Thank you!

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