S H I P P I N G & H A N D L I N G
Shipping times // Art Prints, Gifts + Goodies & Stationery: Your order will leave our shop within one week of placing your order. (We typically ship on Mondays & Wednesday). You'll be notified via email with a shipping notice and tracking #. Orders are shipped via USPS.
Shipping times // Canvases: Each canvas is created custom for you! Your canvas will make it's way in to production shortly after your order is placed. You will not automatically receive a tracking number on your canvas unless you contact us (simply reply to your order confirmation email). Canvas orders will be delivered via FedEx. HOLIDAY UPDATE: Due to the high demand and volume of orders, we cannot guarantee when your canvas will arrive. At this point, all we can promise is that your order will arrive by Christmas, but hopefully sooner – within 2 weeks.
Handling: We take pride in carefully packaging each order. Once the package leaves our shop, we are unable to control how it is handled by the post office and sometimes accidents happen. If you received an item that is damaged or lost in the mail, please notify us as soon as you can. We're happy to replace the product (just click here to place your order), but you will be responsible for shipping costs. We double and triple check each order before it leaves our shop, but if you receive something that is less than perfect on our end (the wrong print, for example, or a flaw in the paper), we'll happily send you a new one at no cost. (In events like these, any photos and additional info will help us greatly in our own quality control efforts!)
International Shipping: At this time, we only ship to the continental US and Canada.
Forgot to enter a coupon code? If you missed entering a coupon code at checkout, we're so sorry but we're not able to go back and issue the discount. However, email email@example.com with the code you meant to enter and we'll include a complimentary Art Print in your order (let us know which one you'd like!)
L E T T E R P R E S S
Proudly, most of our printed pieces are letterpress or foil stamped. Letterpress printing is an old world technique that makes our hearts go pitter patter. How does it work? An inked or foiled surface is pressed into paper to create an impression you can see and feel. Because the art of letterpress printing is done all by hand, it produces beautiful work where each piece has a slight irregularity from the next – providing no two pieces exactly the same. Using thick, lush paper and letterpress printing is what makes our paper products so distinct. However, because of the composition of such paper, subtle differences in ink and foil coverage is to be expected. Really, it is these irregularities that make our products special. Also to this effect, we are unable to offer prints in colors other than what is currently listed on our website.
C O L O R
As all computer monitors display colors differently, keep in mind that the color on the product you receive will be close, but it might not be exactly what you expected.
E X C H A N G E S
We want you to love your purchase as much as we do. If for whatever reason you are unhappy, please email us at firstname.lastname@example.org to let us know and we will be happy to issue an exchange for a different product. All return shipments must be made within 10 days of receipt. (We only accept products that are unopened). Once we receive the item, we will send you the requested product in exchange. For more information, click here.
P R I V A C Y & S E C U R I T Y
We have a deep respect for your privacy and would never ever sell or share your information with outside companies or third parties. When you purchase from our shop, we collect your name, billing and shipping address, phone number, email address, and credit card or PayPal information. You provide this information so we can process and ship your order. Your credit card and personal information is completely safe and confidential.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Credit card and order data is encrypted and secure. Lindsay Letters' online shop is Level 1 PCI* compliant and uses 128 bit SSL** certificates to keep order details secure.
*The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
**Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of our store.