S H O P  P O L I C I E S

Happy customers and clients are why we do what we do. If there is something you'd like to talk about that's not covered below, or something specific regarding your experience with lindsayletters.com, please contact us. We'll get back to you just as soon as we can.

L E T T E R P R E S S 

Letterpress printing is an old world technique that makes our hearts go pitter patter. An inked or foiled surface is pressed into paper to create an impression you can see and feel. Because the art of letterpress printing is done all by hand, it produces beautiful work where each piece has a slight irregularity from the next – providing no two pieces exactly the same. Using thick, lush paper and letterpress printing is what makes our paper products so distinct. However, because of the composition of such paper, subtle differences in ink and foil coverage is to be expected. Really, it is these irregularities that make our products special.

C O L O R 

As all computer monitors display colors differently, keep in mind that the color on the product you receive will be close, but it might not be exactly what you expected.

P R O O F S

For your approval, JPEG proofs will be sent via email for custom orders (when indicated). Please check your proof to make sure that the content is correct and kindly respond within 24 hours of receiving your proof. Pick carefully, as you are unable to change or edit your content / photo once your order has been placed. Design revisions are not included in the shop price and will result in an additional charge.

S H I P P I N G  &  H A N D L I N G

We take pride in carefully and beautifully packaging each order. Once the package leaves our shop, we are unable to control how it is handled by the post office and sometimes accidents happen. If that is the case, notify us immediately and we will do our best to resolve this issue. Please DO NOT dispose of the damaged merchandise. Depending on your item, please allow approximately 7 business days for processing and then additional time thereafter for shipping. Prints, goodies & stationery will be shipped via USPS, canvas orders will arrive via Fed Ex. Custom stationery and stamps will ship about two weeks after your order is placed. In order to get you your products as soon as possible, items may be shipped separately. There are multiple shipping options, so please select carefully at your checkout. If you are in desperate need of an item being shipped overnight, please email us at shop@lindsayletters.com and we will accommodate your request as best as we can. 

E X C H A N G E S

We want you to love your purchase as much as we do. If for whatever reason you are unhappy, please email us at shop@lindsayletters.com to let us know and we will be happy to issue an exchange for a different product. All return shipments must be made within 10 days of receipt. (We only accept products that are unopened). Once we receive the item, we will send you the requested product in exchange. For more information, click here.

P R I V A C Y  &  S E C U R I T Y

We have a deep respect for your privacy and would never ever sell or share your information with outside companies or third parties.
 When you purchase from our shop, we collect your name, billing and shipping address, phone number, email address, and credit card or PayPal information. You provide this information so we can process and ship your order. Your credit card and personal information is completely safe and confidential.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Credit card and order data is encrypted and secure. Lindsay Letters' online shop is Level 1 PCI* compliant and uses 128 bit SSL** certificates to keep order details secure.

*The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

**Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of our store.